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Therapeutic Communication
Techniques, barriers, and nurse-client interaction principles
8 cards
Therapeutic Communication
What is the primary goal of therapeutic communication in mental health nursing?
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Answer
To establish a trusting nurse-client relationship that promotes the client's emotional well-being, encourages expression of feelings, and facilitates healing. The nurse uses active listening, empathy, and open-ended questions.
Therapeutic Communication
Name 4 therapeutic communication techniques.
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Answer
1. Active listening — full attention, verbal/nonverbal cues 2. Open-ended questions — "Tell me more about..." 3. Reflecting/restating — mirror client's words 4. Silence — allows client time to process 5. Clarifying — "What do you mean by...?"
Therapeutic Communication
What are NON-therapeutic communication responses? Give 4 examples.
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Answer
1. Giving advice — "You should..." 2. False reassurance — "Everything will be fine" 3. Changing the subject — avoids client's concern 4. Asking "why?" — puts client on defensive Also: Agreeing/disagreeing, being judgmental
Therapeutic Communication
What are the 3 phases of a nurse-client therapeutic relationship?
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Answer
1. Orientation phase — establish trust, set boundaries, identify problems 2. Working phase — address problems, promote insight, build coping skills 3. Termination phase — evaluate goals, plan discharge, address feelings of loss
Therapeutic Communication
A client says "Nobody cares about me." What is the best therapeutic response?
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Answer
"You feel that no one cares about you?" (Reflecting/restating)
This validates feelings and encourages elaboration. Avoid: "That's not true" (false reassurance) or "I care" (non-professional boundary).
Therapeutic Communication
What is "transference" and "countertransference"?
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Answer
Transference: Client projects feelings from past relationships onto the nurse (e.g., seeing the nurse as a parent figure)
Countertransference: Nurse's emotional reaction to the client based on nurse's own past experiences. Requires self-awareness and supervision.
Therapeutic Communication
What does the SOLER acronym stand for in active listening?
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Answer
S — Sit squarely facing client O — Open posture L — Lean slightly forward E — Eye contact maintained R — Relax and be natural
Therapeutic Communication
What is a "therapeutic milieu" in psychiatric nursing?
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Answer
A safe, structured environment designed to promote healing. Key elements: - Safety and containment - Consistent boundaries and routines - Therapeutic group interactions - Patient involvement in treatment planning - Open communication among staff and clients
Psychiatric Disorders
Key features, symptoms, and nursing priorities for major psychiatric conditions
10 cards
Psychiatric Disorders
What are the key differences between Generalized Anxiety Disorder (GAD) and Panic Disorder?
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Answer
GAD: Persistent, excessive worry for ≥6 months about multiple events. Symptoms: restlessness, fatigue, difficulty concentrating.
Panic Disorder: Recurrent unexpected panic attacks — intense fear peaking in minutes with palpitations, diaphoresis, chest pain, feeling of impending doom.
Psychiatric Disorders
What are the positive and negative symptoms of Schizophrenia?
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Answer
Positive symptoms (excess of normal function): - Delusions (paranoid, grandiose, referential) - Disorganized speech (loose associations, word salad) - Disorganized/catatonic behavior
Key: Positive symptoms respond better to antipsychotics than negative symptoms.
Psychiatric Disorders
How does Bipolar I differ from Bipolar II?
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Answer
Bipolar I: At least one manic episode (euphoria, grandiosity, decreased need for sleep, risky behavior, pressured speech). May have depressive episodes.
Bipolar II:Hypomanic episodes (less severe, no psychosis) + major depressive episodes. Depression is the predominant problem.
Psychiatric Disorders
What is Major Depressive Disorder (MDD) and its key diagnostic criteria?
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Answer
Mnemonic: SIG E CAPS Sleep changes Interest loss (anhedonia) Guilt/worthlessness Energy decreased Concentration impaired Appetite/weight changes Psychomotor agitation/retardation Suicidal ideation
≥5 symptoms for ≥2 weeks
Psychiatric Disorders
What is PTSD and what are the 4 symptom clusters?
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Answer
Post-Traumatic Stress Disorder — follows exposure to traumatic event:
Compulsions: Repetitive behaviors performed to reduce anxiety (handwashing, checking, counting)
Nursing: Do NOT interrupt rituals abruptly. Gradually limit ritual time. SSRIs (fluvoxamine) + CBT/ERP therapy.
Psychiatric Disorders
Differentiate Anorexia Nervosa from Bulimia Nervosa.
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Answer
Anorexia: Restriction of intake, intense fear of weight gain, distorted body image. BMI <17.5. Complications: bradycardia, amenorrhea, lanugo, electrolyte imbalance.
Bulimia: Binge-purge cycles. Often normal weight. Complications: Russell's sign (knuckle calluses), dental erosion, hypokalemia, esophageal tears.
Psychiatric Disorders
What are the 4 levels of anxiety? Which level is best for learning?
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Answer
1. Mild — Alert, perceptual field broad, best for learning 2. Moderate — Focus narrows, can still problem-solve with direction 3. Severe — Focus very narrow, difficulty thinking, physical symptoms increase 4. Panic — Loss of rational thought, terror, immobilization or flight
Nursing: Stay calm, use short clear statements at severe/panic levels.
Nursing: - High addiction potential — short-term use only - CNS depression — monitor sedation - Do NOT combine with alcohol/opioids - Antidote: Flumazenil - Never stop abruptly (seizure risk)
Suicide assessment, de-escalation, restraints, and emergency psychiatric care
8 cards
Crisis & Safety
How do you assess a suicidal client? What questions should you ask?
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Answer
Ask directly — "Are you thinking about hurting yourself?"
Assess using SAD PERSONS: Sex (male higher risk), Age (<19 or >45), Depression, Previous attempts, Ethanol use, Rational thinking loss, Social support lacking, Organized plan, No spouse, Sickness
Key: Specific plan + means + timeline = HIGH risk
Crisis & Safety
What are the nursing priorities for a suicidal patient?
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Answer
Priority: SAFETY
1. 1:1 continuous observation 2. Remove all sharps, belts, cords, medications 3. Place in room closest to nurses' station 4. Check belongings and visitors' items 5. No-suicide contract (not a substitute for monitoring) 6. Highest risk: When depression begins to lift (has energy to act) 7. Document all assessments and interventions
Crisis & Safety
What are the verbal de-escalation techniques for an agitated patient?
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Answer
1. Remain calm, use low/even tone 2. Maintain safe distance, avoid cornering 3. Use short, simple statements 4. Acknowledge feelings: "I can see you're upset" 5. Offer choices: "Would you like to sit or walk?" 6. Set clear limits: "I want to help, but hitting is not okay" 7. Never argue, challenge, or threaten 8. Have an exit route — never turn your back
Crisis & Safety
What are the rules for physical restraint use in psychiatric nursing?
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Answer
Last resort only — after all least-restrictive measures fail
- Physician order required within 1 hour - Adults: renew Q4H. Children: Q2H - Assess circulation, sensation, movement Q15 min - Offer food, fluids, toileting Q2H - Document behavior requiring restraint - Release at earliest possible time - Never restrain prone (aspiration risk)
Crisis & Safety
What are the signs of alcohol withdrawal and Delirium Tremens (DTs)?
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Answer
Early (6-24 hrs): Tremors, anxiety, N/V, insomnia, tachycardia, diaphoresis
DTs (48-72 hrs): - Hallucinations (visual: bugs, snakes) - Seizures - Severe confusion/agitation - Autonomic instability (fever, severe HTN) - Can be fatal if untreated
What is the nurse's priority for a patient experiencing command hallucinations?
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Answer
Safety first! Command hallucinations (voices telling patient to harm self/others) are highest risk.
Nursing priorities: 1. Ask directly: "Are the voices telling you to hurt yourself or someone?" 2. Do NOT argue about whether voices are real 3. Present reality: "I don't hear voices, but I understand they are real to you" 4. Maintain 1:1 supervision 5. Administer antipsychotic PRN as ordered
Crisis & Safety
What is Electroconvulsive Therapy (ECT)? Nursing care?
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Answer
ECT: Electrical stimulation to brain under general anesthesia for severe depression unresponsive to meds.
Post-ECT: - Temporary memory loss and confusion (expected) - Reorient frequently - Monitor vitals Q15 min - Side-lying until gag reflex returns
Crisis & Safety
What are the stages of a crisis and the nursing role?
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Answer
1. Pre-crisis: Usual coping intact 2. Impact: Event overwhelms coping, anxiety rises 3. Crisis: Disorganization, inability to function 4. Resolution: New coping or deterioration
Nursing role: - Active, directive approach (not passive) - Focus on the here and now - Help identify coping resources - Crisis intervention is short-term (4-6 weeks)
Defense Mechanisms
Unconscious psychological strategies used to cope with anxiety
6 cards
Defense Mechanisms
What is Denial? Give a clinical example.
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Answer
Denial: Refusing to accept reality or facts to protect from painful truth.
Example: A patient diagnosed with liver cirrhosis from alcohol abuse says, "I don't have a drinking problem. The doctor is wrong."
This is one of the most primitive defense mechanisms and is common in addiction and grief (Kubler-Ross Stage 1).
Defense Mechanisms
Explain Projection, Displacement, and Rationalization with examples.
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Answer
Projection: Attributing your own unacceptable feelings to others. "You're the one who's angry, not me!"
Displacement: Redirecting emotions to a safer target. Yelling at spouse after being criticized by boss.
Rationalization: Making excuses to justify behavior. "I failed because the test was unfair" (instead of didn't study).
Defense Mechanisms
What is Regression? When is it commonly seen?
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Answer
Regression: Returning to an earlier developmental stage when stressed.
Examples: - A 6-year-old starts bedwetting after a new sibling is born - A hospitalized adult becomes clingy and dependent - An adult throws a tantrum when frustrated
Commonly seen in: Hospitalized children, during illness, high-stress situations. It's usually temporary.
Defense Mechanisms
What are Sublimation and Reaction Formation?
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Answer
Sublimation: Channeling unacceptable impulses into socially acceptable activities. This is a mature/healthy defense mechanism. Example: Aggressive person takes up boxing.
Reaction Formation: Behaving in the opposite way of how you truly feel. Example: A person who dislikes a coworker acts excessively friendly toward them.
Defense Mechanisms
What is Splitting? In which disorder is it most commonly seen?
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Answer
Splitting: Viewing people or situations as all good or all bad — no middle ground (black-and-white thinking).
"You're the best nurse ever!" → next shift → "You're terrible!"
Nursing response: - Consistent staff assignments - Team communication to prevent staff splitting (playing staff against each other) - Maintain neutral, non-reactive responses - Document patterns of splitting behavior
Defense Mechanisms
What are Repression, Suppression, and Dissociation?
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Answer
Repression:Unconscious blocking of painful memories. Person is unaware. Child abuse survivor has no memory of events.
Suppression:Conscious, deliberate pushing aside of thoughts. "I'll think about that later." This is a mature mechanism.
Dissociation: Detachment from reality. Mental "escape" during trauma. Seen in Dissociative Identity Disorder.
Legal & Ethical Issues
Patient rights, involuntary commitment, confidentiality, and ethical principles
6 cards
Legal & Ethical
What is the difference between voluntary and involuntary psychiatric admission?
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Answer
Voluntary: Patient requests admission, retains rights, can request discharge (facility may require 24-72 hr notice).
Involuntary: Committed against will when patient is a danger to self or others or is gravely disabled. Requires physician certification and judicial review within timeframe set by state law.
Legal & Ethical
What rights do psychiatric patients retain?
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Answer
Patient Bill of Rights includes: - Right to refuse treatment (unless court-ordered) - Right to least restrictive environment - Right to confidentiality (HIPAA protected) - Right to communicate freely (mail, phone, visitors) - Right to dignity and respect - Right to individualized treatment plan - Right to voice grievances without retaliation - Right to habeas corpus (challenge involuntary hold)
Legal & Ethical
When can a nurse break patient confidentiality?
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Answer
Duty to Warn (Tarasoff ruling): Must break confidentiality when patient poses a credible threat to an identifiable person.
Other exceptions: - Child/elder abuse — mandatory reporting - Suicidal intent with specific plan - Court-ordered disclosure - Communicable disease reporting (state laws)
Document everything. Notify only those who need to know.
Legal & Ethical
What are the 4 ethical principles in nursing?
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Answer
1. Autonomy — Respect patient's right to make decisions
2. Beneficence — Do good, act in patient's best interest
3. Nonmaleficence — Do no harm
4. Justice — Fair and equal treatment for all patients
Also: Veracity (truthfulness) and Fidelity (keeping promises/commitments)
Legal & Ethical
What is informed consent in psychiatric settings?
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Answer
Patient must be informed of and agree to treatment. Requires:
1. Capacity to understand information 2. Disclosure of treatment, risks, benefits, alternatives 3. Voluntary decision (no coercion) 4. Comprehension demonstrated
Exceptions: Emergency situations when patient cannot consent and delay would be dangerous. Legal guardian consent for incompetent patients.
Legal & Ethical
What is the nurse's role regarding a patient who refuses medication?
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Answer
Competent patients have the right to refuse.
Nursing actions: 1. Explore reasons for refusal (side effects? beliefs?) 2. Educate on risks of non-treatment 3. Document refusal and education provided 4. Notify physician 5. Do NOT force medication (unless court-ordered or imminent danger) 6. Offer alternatives when available
Exception: Emergency — patient is immediate danger to self/others.
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Math Foundations
Essential math skills every RN needs before tackling dosage calculations
4 cards
Math Foundations
Basic Math Review: What are the key math skills needed for dosage calculations?
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Answer
Core skills required: - Multiplication and division of whole numbers - Working with decimals (add, subtract, multiply, divide) - Converting fractions to decimals and vice versa - Rounding rules: round to nearest tenth for most doses; round DOWN for drops (gtt) - Order of operations (PEMDAS)
Tip: Always estimate first to catch calculator errors!
Math Foundations
How do you convert between fractions, decimals, and percentages?
Key facts: U-100 = 100 units/mL. Use insulin syringe ONLY. Do NOT round insulin doses.
BG 238 → 201-250 range → 4 units subQ
Mixing: Draw Regular (clear) FIRST, then NPH (cloudy) Mnemonic: "RN" = Regular before NPH
Never mix: Lantus or Levemir with any other insulin.
Specialized Dosing
Heparin: Order 1,200 units/hr IV. Available: 25,000 units in 500 mL D5W.
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Answer
25,000 ÷ 500 = 50 units/mL
1,200 ÷ 50 = 24 mL/hr
Set pump to 24 mL/hr
Heparin essentials: - Monitor aPTT (1.5-2.5× control) - Antidote: Protamine sulfate - Check for bleeding (gums, urine, stool) - Never give IM - Requires independent double-check
Specialized Dosing
Critical care drip: Dopamine 5 mcg/kg/min. Patient 80 kg. Available: 400 mg in 250 mL.
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Answer
5 mcg/kg/min × 80 kg = 400 mcg/min
400 mcg ÷ 1000 = 0.4 mg/min
400 mg ÷ 250 mL = 1.6 mg/mL
0.4 ÷ 1.6 = 0.25 mL/min × 60 = 15 mL/hr
Specialized Dosing
What are weight-based dosage calculations and when are they used?
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Answer
Dose = Weight (kg) × Ordered dose (mg/kg)
Used for: - All pediatric medications - Chemotherapy, anticoagulants - Heparin bolus (80 units/kg) - Antibiotics (vancomycin, aminoglycosides) - Critical care drips (mcg/kg/min)
Always use MOST RECENT weight. Peds: same time, same scale, same clothing.
Medication Safety & Error Prevention
Rights of medication administration and preventing dosage errors
2 cards
Medication Safety
What are the 10 Rights of Medication Administration?
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Answer
The 10 Rights: 1. Right Patient (2 identifiers) 2. Right Medication 3. Right Dose 4. Right Route 5. Right Time 6. Right Documentation 7. Right Reason 8. Right Response 9. Right to Refuse 10. Right Education
Check 3 times: pulling, preparing, and at bedside.
Medication Safety
What are the most common causes of medication calculation errors?
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Answer
Common errors: - Decimal point (1.0 mg read as 10 mg) - Wrong conversion (mg vs mcg, lbs vs kg) - Misread abbreviations (U as 0) - Incorrect pump programming
Prevention: - Leading zero: 0.5 mg, NOT .5 mg - No trailing zero: 5 mg, NOT 5.0 mg - Double-check high-alert meds - Use ISMP Do-Not-Use abbreviation list